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Cost guides4 min read · 15 May 2026

Removal Company Insurance — What You Actually Need (UK Guide)

Do you need separate contents insurance when moving house? We explain what removal companies cover, what they don't, and when to buy extra insurance.

One of the most common questions before a house move is whether you need extra insurance. The short answer: your removal company has insurance, but it may not cover everything — and the gap can be significant.

**What removal company insurance covers.** All reputable UK removal companies carry goods-in-transit insurance. This covers damage or loss caused by the removal team — items dropped, boxes crushed in the van, or breakage during carrying.

**What it usually doesn't cover.** Most removal company policies have per-item limits (often £50–£100 per item). Antiques, jewellery, artwork and high-value electronics are typically excluded unless declared and separately valued. Items you packed yourself are frequently excluded entirely.

**Ask your removal company three questions.** What is the per-item limit? What is the total claim limit? Does cover extend to items I packed myself? Get the answers in writing before move day.

**Check your home contents insurance.** Many home contents policies include goods-in-transit cover during a house move, either automatically or as an optional add-on. Check your policy documents or call your insurer before buying separate cover.

**When to buy specialist removal insurance.** If you own items worth more than £500 each — jewellery, art, high-end electronics, antiques — consider specialist removal insurance. It is typically available for around 1–2% of the declared value.

Frequently asked questions

Are removal companies legally required to have insurance in the UK?
There is no legal requirement for UK removal companies to carry goods-in-transit insurance, but all reputable firms do. Always ask for proof of insurance before booking.
What should I do if my removal company damages something?
Document the damage immediately with photographs. Report it in writing to the company within 24 hours. Most policies require prompt notification. Keep all original receipts or valuations for damaged items.
Does my home insurance cover my belongings during the move?
Many home contents policies include goods-in-transit cover automatically or as an add-on. Check your policy schedule and call your insurer to confirm. Cover typically applies for a set number of days around the move date.
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